My tracking advice says that my parcel has been delivered, however I don’t have it. What should I do?

Firstly, please ensure that a neighbour, family member or housemate hasn’t signed off the delivery of your parcel on your behalf. In addition, please check that is hasn’t been sent through to your local Australian Post office.

If not, your next step would be to call Australia Post on 13 POST (13 7678), and register a lost parcel incident.