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Contact Us | Best and Less
Online Shopping
Online Shopping
How to Shop Online
Click & Collect
How do I place an order?
How do I add things to my cart?
How can I pay for my order?
How do I remove an item from my shopping cart?
An item I want is out of stock in my store and online, what should I do?
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Collect From Store
How long do you hold Collect from Store orders?
How do I collect my order?
What if all the items I want are not available to pick up in store?
My order was confirmed, but I have received a cancellation email saying that an item is out of stock. Why is this?
Can I return an item in store once I collect my order?
Can I still place an order through Ship to Store?
Delivery Times & Costs
Can I pay extra to have my order sent express?
How long will delivery take?
How much is delivery?
Order Status & Tracking
Where is my order? I am yet to receive my tracking information.
How can I check the status of my order?
I haven’t received one of my items /one of my items is missing from my order, what’s happened?
When will I receive my tracking advice?
How long will it take for my order to be delivered?
Can I leave an authority to leave the parcel at my premises if I’m not home?
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Payments & Pricing
The price online is different to in store?
When will I receive my order confirmation?
I haven’t received one of my items, what’s happened?
Why does in store and online store prices differ?
Friends Club and Online Account
How do I sign up to the Friends Club?
How do I set up an Online Account?
Help! I can't access my Online Account, what should I do?
How do I update my details?
How do I unsubscribe from Best&Less e-mails?
Online Returns
Online Returns Promise - Change of Mind
Faulty or Damaged Item
Sizing Guide
What size will fit my baby?
What is your sizing guide?
Technical Issues - Difficulties Placing an Order
Are you experiencing issues shopping on our site?
My order went through but I haven't received an order confirmation email yet?