Online Shopping
How to Shop Online
- Click & Collect
- How do I place an order?
- How do I add things to my cart?
- How can I pay for my order?
- How do I remove an item from my shopping cart?
- An item I want is out of stock in my store and online, what should I do?
Collect From Store
- How long do you hold Collect from Store orders?
- How do I collect my order?
- Is Collect from Store available at all stores?
- Are all products available for Collect from Store?
- What if all the items I want are not available to pick up in store?
- My order was confirmed, but I have received a cancellation email saying that an item is out of stock. Why is this?
Delivery Times & Costs
Order Status & Tracking
- Where is my order? I am yet to receive my tracking information.
- How can I check the status of my order?
- I’ve received my order, what now?
- I haven’t received one of my items /one of my items is missing from my order, what’s happened?
- When will I receive my tracking advice?
- How long will it take for my order to be delivered?