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Order Status & Tracking

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  • Where is my order? I am yet to receive my tracking information.
  • How can I check the status of my order?
  • I’ve received my order, what now?
  • I haven’t received one of my items /one of my items is missing from my order, what’s happened?
  • When will I receive my tracking advice?
  • How long will it take for my order to be delivered?
  • Can I leave an authority to leave the parcel at my premises if I’m not home?
  • My tracking advice says that my parcel has been delivered, however I don’t have it. What should I do?
  • Can I pick up my online order from a store?
  • I have a problem with my online order, what should I do?
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