In-Store Queries

FAQ's

• How do I contact my local store?
• How can I give feedback on my in-store experience?

Returns & Exchanges

• How can I return a faulty item that I bought from the online store?
• What is your returns and exchange policy for faulty in store purchases?
• How I can exchange or return a faulty item?
• What is your returns and exchange policy for unwanted in store purchases?

In Store Returns

• 100 Day In Store Returns Promise
• Faulty Items
• What do you accept as proof of purchase?

Gift Cards

• Do B&L have Gift Cards?

Layby

• Do you offer a layby service online?
• Do you offer a layby service in store?
• Do you offer Lay- By? What is the charge for Lay By in store?