Frequently Asked Questions
Gift Cards
Sponsorship & Donation Requests
Layby
Careers
Technical Issues - Difficulties Placing an Order
Online Shopping
- Where is my order? I am yet to receive my tracking information.
- Help! I keep getting an error message when entering payment details.
- How do I remove an item from my shopping cart?
- An item I want is out of stock in my store and online, what should I do?
- How do I check out?
- How do I add things to my cart?
Order Status & Tracking
- I’ve received my order, what now?
- How can I check the status of my order?
- I haven’t received one of my items /one of my items is missing from my order, what’s happened?
- When will I receive my tracking advice?
- How long will it take for my order to be delivered?
- Can I leave an authority to leave the parcel at my premises if I’m not home?
Payments & Pricing
- The price online is different to in store?
- Do you offer Lay- By? What is the charge for Lay By in store?
- When will I receive my order confirmation?
- Why is there a ‘pending’ transaction from Best&Less shown on my bank statement?
- How do I redeem a promotion code? Or, I am having a problem with my promotion code, what should I do?
- I haven’t received one of my items, what’s happened?