Frequently Asked Questions

Gift Cards

• Do B&L have Gift Cards?

Sponsorship & Donation Requests

• Do you offer donations or sponsorship?

Layby

• Do you offer a layby service online?
• Do you offer a layby service in store?

Careers

• How do I apply for a job at Best&Less?

Technical Issues - Difficulties Placing an Order

• Are you experiencing issues shopping on our site?
• Help! I went through the full checkout process but it brought me back to my cart?
• My order went through but I haven't received an order confirmation email yet?

Online Shopping

• Where is my order? I am yet to receive my tracking information.
• Help! I keep getting an error message when entering payment details.
• How do I remove an item from my shopping cart?
• An item I want is out of stock in my store and online, what should I do?
• How do I check out?
• How do I add things to my cart?

Order Status & Tracking

• I’ve received my order, what now?
• How can I check the status of my order?
• I haven’t received one of my items /one of my items is missing from my order, what’s happened?
• When will I receive my tracking advice?
• How long will it take for my order to be delivered?
• Can I leave an authority to leave the parcel at my premises if I’m not home?

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Payments & Pricing

• The price online is different to in store?
• Do you offer Lay- By? What is the charge for Lay By in store?
• When will I receive my order confirmation?
• Why is there a ‘pending’ transaction from Best&Less shown on my bank statement?
• How do I redeem a promotion code? Or, I am having a problem with my promotion code, what should I do?
• I haven’t received one of my items, what’s happened?

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Returns & Exchanges

• How can I return a faulty item that I bought from the online store?
• What is your returns and exchange policy for faulty in store purchases?
• How I can exchange or return a faulty item?
• What is your returns and exchange policy for unwanted in store purchases?

Advertising & Catalogues

• The discount in the catalogue is not applying online?
• How do I apply to feature in a Best&Less Catalogue?
• Why can't I find an item featured in your catalogue online or in store?
• I have a question or complaint about your advertising, who do I speak to?

Sizing Guide

• What size will fit my baby?
• Which size Dog Jersey will fit my dog?
• What is your sizing guide?

Friends Club and Online Account

• Help! When I try to pay for my order it brings me back to the checkout?
• How do I sign up to the Friends Club?
• How do I set up an Online Account?
• Help! I can't access my Online Account, what should I do?
• How do I update my details?
• How do I unsubscribe from Best&Less e-mails?

Privacy Policy

• What is your privacy policy?

Feedback, Product Sourcing & Donations

• Product Sourcing / Looking for an item
• Donation & Sponsorship
• Advertising & Catalogues
• Feedback & General Questions

Ethical Sourcing

• How can I be sure that Best&Less goods are ethically sourced?