Customer Service Update
We know that in these times, families need essential warm clothing, particularly with the shift to more children homeschooling and colder weather looming. Our stores and online stores are still open. We are here for you.
Please note that due to a high volume of orders, we are receiving more customer queries than we usually would. As a consequence, we may take longer to reply to you than usual.
If your request is in regards to an update on your recent online order, please note that due to recent increased amounts of online orders, an order placed today may take 5 working days to leave our Sydney warehouse. Our team is working hard to ensure your delivery arrives as quickly as possible, but please bear with us in this unprecedented time.
There may also be some delivery delays depending on Australia Post's network capacity. Once you receive your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
We would suggest you use our HELP section on our website as more than likely the answer you are looking for is available here. If not please submit a query to our Customer Care team by clicking HERE and they will happily assist.
Our Customer Support hours are:
Monday to Friday from 9.00 am to 8.00 pm (AEDT),
Saturday to Sunday 9:00am - 6:00pm (AEDT) excluding holidays.
We will endeavour to update you on your query as quickly as possible. If you have a query that you cannot find an answer for online you can contact our Customer Care team by phone on 1300 135 766.
If the line appears to ring out it may be engaged so please try again or else submit a query to our team by clicking here.
Standard local call rates apply from landlines but calls may be higher if calling from a mobile and it depends on your mobile provider.
We thank you for your patience and understanding during these unprecedented times.