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Comments
15 comments
I would like to commend Jamie and staff at Wonthaggi Plaza store for helping me with their excellence service and their patience. They are a wonderful asset to Best&Less.
Best wishes,
Christine from Phillip Island.
Complaint
I understand you have a '90 days unused' return policy, however customers/consumers generally buy products to use! So, after customers/consumers used a product, if that product doesn't have acceptable quality or doesn't do what the business says, then consumers have rights by law. You can check the related websites.
Just a couple of weeks ago, I bought two tops from Best&Less - Tweed Heads store. After washing them to wear as everyone "normally" would, they started to get in bad shape and it was impossible to wear them anymore. I returned your own faulty products with the receipt, but I was treated with disrespect by the Tweed Heads manager and staff - they tried to ignore me. So, even though I finally received my refund as I didn't give up, I am disappointed that you treat people with disrespect.
Hi I have to add comments about the stores.
I have two young boys and find the stores maintain a really poor selection of boys clothes. Half your store is dedicated to kidswares and yet over two thirds of this is dedicated to girls clothing. There us a huge lack of choice and thus size options to shop for boys. Best n less you need to up the standards in this area. I have stopped coming and so have a lot of my friends with boys. I feel discriminated against when I have to shop for my kids due to the abundance of choice for girls and the six options for boys. Please address this problem I'm very disappointed.
Fabulous service from kilee -shepparton store and Jacquie echuca store!! Need some school winter clothes for my daughter and between kilee and Jacquie these were delivered from the shepparton store to the echuca store the next day. Amazing customer service that is hard to find these days. Thanks so much ladies.
Hi Best N Less,
I'm a 29 year old breast cancer survivor who has had a single mastectomy and I went to your Parramatta store the other day to buy some clothes for my kids. As I do at any other shop that sells under garments, I went looking for a wireless bra. I was so so happy to see that you guys actually have a wireless bra section! I have bought little crop top bras that hardly fit the last year but as I'm young, I want a bra that looks womanly and actually supports me! I found so many of them, and bought 4 bras that day. U don't understand how much it means to me to find something that is suitable for me! Sorry for the ramble but just wanted to say thanks :)
Thank you thank you thank you!! for the range of girls shorts you currently have instore. The tag says 0116 & 508506. They are a great length (not too short) and a FUNCTIONAL drawstring!! well done!! perfect for my 3 year old that keeps up with her 6 year old brother. I purchased a pair from your Taigum store this morning and I will be back for more!
Hi Best and Less,
I feel the need to inform you of the poor customer service and standards I experienced at your Wollongong store this past Thursday night (12/05/2016)
I had been in your store for roughly 15-20 minutes trying to find sizes in your kids department, while digging through one of your tables with my hands full with stock trying to find a size one of your male team members simply walked past, looked at me and began tidying the rack next to me. At no time did he even as little smile, acknowledge I was there or offer any service. I continued to juggle what I had and decided to make my way to the front of your store. This is when the real disappointment began, after waiting behind 3 other people at your registers for roughly 5 minutes without any other operator being called while I assume your female manager dealt with a customer issue, another male team member simply walked down to the registers looked and then walked away, once again without even a smile, acknowledgement that I along with 3 other customers were waiting or even an apology for the wait. By this time I decided to continue looking while I waiting for the line to go down, after returning from the back of your store finally your female manager and male team member had returned to the registers to complete this customer issue, after a few moments of doing this your manager then looks at the line of by this stage 4-5 of us walks out of the registers and yells for one of the operators to call for back up and walks off with a power boast which customer waiting in line commented about. Your main male operator, who I'd assume is not ready or confident in working registers as he was extremely slow, did not smile or even make the slightest conversation with any of his customers, was then yelled at by another male operator to call for back up. It gets even better, the male team member that had ignored me in your kids departments earlier begins his slow walk down to the registers again without a smile, looking miserable and finally after making small jokes with another team member decides to yell out "next". To top this experience off I am forced to purchase a 70c environment bag because the store is out of plastic bags?
What has happened to this store management team? When has it become acceptable for your team to provide terrible service like this and since when has the behaviour of this juvenile manager been made acceptable? What happened to the days where you walk to the next person in life and politely ask them to come to your register? Since when does a department store run out of plastic bags? Not even once did one of your team members smile at a customer.
I am absolutely disgusted in the customer service I experienced in your store this evening. Best and Less is a company that for years has strived to provide exceptional customer service, a company that thrived on its team members presentation in uniform and attitude, Best and Less is a company that for as long as I can remember has had managers that would not tolerate this sort of behaviour, this is a company that has always gone above and beyond for a customer and tonight has let us down.
Kind Regards,
Kerry Smith
Hi there,
I'm writing to leave feedback about the terrible customer service I have received in your Gosford store every time I have visited.
On several occasions staff have been rude and extremely unpleasant. Today when I came in I was browsing in the lingerie section when one of your staff members came up and pretty much stood so close she was touching my arm. I turned to her and smiled but she just gave me a filthy look and continued fixing the racks. She was standing so close that I could not even look at what I wanted to, yet couldn't even say "Hi how are you?"
On my previous visit when I went to the registers I waited in line for at least 15 minutes because their was only one person serving. When it was my turn I walked up and greeted the cashier and she didn't respond. Not even a smile and again had a miserable look on her face. As I went to leave I said "Have a good afternoon" and again she ignored me. I thought staff were supposed to greet and farewell their customers?
I do not feel comfortable shopping at your Gosford store anymore which is unfortunate because I love Best n Less.
I'm sorry for the bad feedback but because I have had this experience in the Gosford store several times now I feel I should say something.
Kind regards,
Emily
Hi B&L
I recently had an impromptu visit to your store at Northlakes and would like to commend the excellent customer service I received from Shayal. The thoughtful way she handled our purchases, neatly folding and placing items carefully in the bag, was very much appreciated. As well Shayal was very polite, personable and well presented. Excellent customer service is what encourages repeat business for me.
I believe in reward for effort. So please pass on to the relevant management my feedback on Shayal, she is definitely an asset to your business.
Kind Regards
Vickie W
I just want to give a massive thankyou to all staff at best & less in Minto!! They were absolutely amazing, fantastic service!
I also want to give a special thanks to both a larger lady (with the name Shannon is I remember) and a wonderful young man (Ryan) that were both working. They were so comfortable with each other and are so funny. Would definitely go back there! They make the experience all too fantastic.
I'm really annoyed at the recent new sizing of bras I am a fairly big girl and my size is a pretty full 16D and I have always bought my bras from b&l as they have always been the best for me but today I invested in two new bras the same type I've been buying since I was 13 (I'm 16 now) to discover that you have decided to completely change the sizing I bought the same size bra from the same range the only difference was the colour (one purple and one white) and come home to discover that the sizes are completely different I checked the tag and they have the same size and I check a bra I bought from you about a month ago and another completely different size absolutely frustrated with your lack of quality and I will be getting my money back and taking my business elsewhere
I visited Your store at Kawina and the service in the store by the girls were wonderful. Ella the cashier has outstanding people skills and wonderful manner.
Hi i ordered online from you guys with afterpay and still have not received my package can you contact me please to make sure address is correct otherwise i will not be ordering or buying anything else from your company.
Thanks Tegan
Just received Give The Taxman the Boot with our workwear specials. Am I missing something or is there really nothing there for women's workwear?
Dear Sir ,
I am Mohanasundaram young and dynamic individual, with considerable experience in Garments Quality Inspection job, I have been a Quality inspector for the past Nine years in INDIA - TIRUPUR, in that i had learned in tricks of the trade, i very interested to do Quality inspections for maintain quality level . If you give this opportunity to serve your esteemed organization. I’ll put my soul and heart in to it.
i very well Experienced with Digital reports and on day reporting. As well as i Maintaining the Inspection with South India Zone
If you are giving me this good opportunity, I will serve my best to the Organisation.
Awaiting for your Interview call.
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