Please submit a query to our Customer Care team by clicking HERE and they will happily assist.
Customer Service Update 18/08/2020
We know that in these times, families need essential warm clothing, particularly with the shift to more children homeschooling and colder weather looming. Our stores and online stores are still open. We are here for you.
Please note that due to a high volume of orders, we are receiving more customer queries then we usually would. As a consequence, we may take longer to reply to you than usual. Our team is working hard to ensure your delivery arrives as quickly as possible, but please bear with us in this unprecedented time.
There may also be some delivery delays depending on Australia Post's network capacity. Once you receive your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
We would suggest you use our HELP section on our website as more than likely the answer you are looking for is available here.
Our Customer Support hours are Monday to Friday from 8:30 am to 8:00 pm, and 9:00 am to 6:00 pm Saturday and Sunday, excluding holidays, and we will endeavor to update you on your query as quickly as possible.
We thank you for your patience and understanding during these unprecedented times.