We know that in these times, families need essential warm clothing, particularly with the shift to more children homeschooling and colder weather looming. Our stores and online stores are still open. We are here for you.
Please note that due to a high volume of orders, we are receiving more customer queries then we usually would. As a consequence we may take longer to reply to you than usual.
If your request is in regards to an update on your recent online order, please note that due to a high volume of orders, if you place an order today it will ship from our Sydney warehouse in 5 working days. Our team is working hard to ensure your delivery arrives as quickly as possible, but please bear with us in this unprecedented time.
There may also be some delivery delays depending on Australia Post's network capacity. Once you receive your shipping confirmation email, you'll be able to get the latest updates by clicking the tracking link.
If you still need help with your query our Customer Support hours are Monday to Friday 8.30 am to 5.00 pm, excluding holidays, and we will endeavour to update you on your query as quickly as possible.
We thank you for your patience and understanding during these unprecedented times.